Weekly Mowing. Every mowing service includes trimming along the turf perimeter, edging along sidewalks and driveways, and blow-off of all walkways and paved areas every week. The mowing direction is rotated regularly and cut with sharpened blades. The mowing height is set between 2½”- 3½” depending on climate and turf conditions. Grass clippings will be sustainably mulched into the lawn or bagged for removal.
Overgrowth. Grass over 6” high or edging overhanging the sidewalk is considered overgrown and is subject to an additional fee of $25. Unfortunately, we cannot mow lawns over 12″ due to the limitations of our mowers. Sometimes, overgrown lawns cannot not bagged due to clogging of our mowers. It may take several more mows before your lawn will look good again.
Watering. Wet grass is very hard to mow. Please do not water your lawn the night before or the morning of your scheduled mowing day.
Trees and Fences. Although we use caution, please protect the base of your trees or fences with a wrap or protective sleeve. The Family Lawn is not responsible for scuffs or scars to trees or fences due to use of a string trimmer.
Lawn Care Program. We notify you (1) day prior to any Lawn Program treatment and leave a detailed report of each application on your door at the time of service. Please keep people and pets off the lawn for a minimum of 4 hours following a lawn treatment. Read and follow ALL directions posted on your door or on signs in the yard.
Sprinklers Blow-Out. The system is winterized through the use of forced air and valves/timers turned off. Repairs are subject to additional cost. The Family Lawn is not liable for overall system performance or damages due to malfunction (i.e. flooded basements).
Cleanups. Cleanups are customized for your specific needs and may include: leaf or miscellaneous debris removal, preparation of beds and rock areas, winter preparation of ornamental grasses and plants, removal of pine needles, or other. Cleanups are billed per man hour ONLY while we work.
Scheduling. For route efficiency, most services are set on a particular day, but not a particular time. We will notify you of your mowing day. As our mowing schedule fills out, you will notice that we come around the same time each day. Lawn Care Program treatments are never on the same day as your mowing. You need to be home for Sprinkler Blow service, which are time specific appointments.
Pets and Gates. Pets must be indoors and gates must be unlocked on the day of service. If we cannot mow the back yard due to a locked gate, you will still be charged. We are very careful about closing gates, but cannot guarantee that a pet will not escape. The Family Lawn is not responsible for lost or injured pets.
Yard Debris. Customer agrees to clear all turf areas of all major debris, children’s’ toys, and pet feces before every service.
Delays and Weather. Weather delays are rescheduled for the following day. Should emergency or any circumstance outside of our reasonable control prevent us from servicing your home, service will be rescheduled as soon as possible.
Notice. We send invoices, notifications and updates primarily through email or text. You can monitor your account online at www.TheFamilyLawn.com.
Payment. Payment for your service is conveniently billed to your debit or credit card the same day or the day after a service is performed. If you have multiple visits on one day, you may have separate charges or one combined charge. By providing your credit card information you authorize The Family Lawn to automatically charge the credit card the service rate upon completion of each service. An invoice with a confirmation of charges will be emailed immediately after charges occur.
Hourly Services. Invoices for hourly services are emailed for you to review the same day service is performed. You have 3 days to
contact us with any questions or concerns. If we do not hear from you, we will charge the card on file after 3 days.
Declined Cards. In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, your services will be put on hold until we are able to reach you. If you respond quickly with another card, we will promptly put you back on the schedule.
Card Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. Credit card and personal information are transmitted by secure servers. If you dispute a charge to your credit card, you should call The Family Lawn immediately and we will investigate the matter.
Pre-Payments. Should a customer pre-pay for services and cancel before the agreed upon end date a refund shall be paid to the customer for services not rendered on a pro-rated basis. The percentage discount the customer received for services already rendered will be taken as penalty for early cancellation and subtracted from the refund.
Legal. The Family Lawn will furnish labor, material and equipment necessary to perform the services. The Family Lawn guarantees that it will perform all services in a workmanlike manner according to standard industry practices. Should Customer’s property be damaged by any failure of The Family Lawn to fulfill its obligation, The Family Lawn shall repair or replace such damaged property. The Family Lawn is not liable for any damage due to acts of nature or circumstances outside the reasonable control of the company. Your inability to receive or the failure of The Family Lawn to send email notifications for credit card transactions does not create any liability on the part of The Family Lawn. Cancel any time.
Complete Lawn Guarantee. If you are unsatisfied with any service, for any reason, we will re-perform the service to your liking. If you are still unsatisfied, the service is free.